📉 The virtues of being less optimized [Marketing Matters #20/2024]


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I'm a productivity geek with tons of experience in optimizing personal and team workflows.

And this is a problem.

I've always recognized inefficiencies and tried to eliminate them.

But as tech becomes more powerful, we seem to reach a point where "optimizing" requires us to sacrifice a part of our humanity.

There are simple examples of optimization gone wrong.

The other day, I received three comments on a LinkedIn post, all of which were very clearly derived from the same AI prompt. While I am flattered that "I've made it," and my content is already on the radar of those who want to "win big at the comment game," I can't help but let out an exasperated sigh. You can't "win attention with valuable comments" if the "valuable" bit is missing.

But there are less visible scenarios for "bad optimization," too.

When jumping on a Zoom call with a client, you need to under-optimize by including a few minutes of banter to build that long-term relationship.

When writing a content piece, you need some downtime to get the ideas to marinate and mix into new, original insights.

When launching a new project, you need free time to wander aimlessly around your target market, get to know your audience, and understand what people in the industry consider important.

***

You are not a robot, and efficiency shouldn't be the only KPI. Or rather, it should be redefined.

Efficiency isn't about filling up every moment with active work. A half-hour of thinking time can be much more productive than "keeping at it."

Adding slack time to your daily schedule is a massive productivity hack. It will make your content more original and help you recognize opportunities you might easily miss.

Planning for "unproductivity" is better than the alternative.

This applies to creative work, building connections with business partners, planning, research, ...frankly, everything.

Slack matters,

P.S. What's the hardest part of being "under-optimized"? Maybe you fear your manager or team will get the wrong impression, or you have a personal hangup about doing nothing, like I do? Hit reply and let me know!


📝 From the blog

Customer Journey Mapping: How-to Guide and Free Template

As we're nearing the summer months, we're getting into a slower business cycle—a perfect time for dedicated marketing research and planning. This is why I thought resurfacing this article about customer journey mapping can be useful. Use this process to define or update your understanding of customer paths, and use my template if you want an easy way to systematize this knowledge.

Read the article →


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Don’t just “Get a sense” for your customers. Make audience research actionable through revenue-lifting tactics.
This is a great piece for two reasons. First, it’s a good read that will help you ask the right questions to understand the target audience. Second, it’s a great example of a product marketing piece that can bring value to readers while promoting your product. You won’t be able to answer a lot of these questions without SparkToro. But even if you’re not a client, you’ll see some good questions to ask.

A Prompt from John Mulaney: How to Come Up with Better Ideas for Content in Less Time
You can’t win if you’re just rushing through the content creation hamster wheel and writing whatever. To build a brand and build an audience, you’re better off designing content around a central theme. This post provides a great example of a simple technique: just ask the next viable question. Use your curiosity to get more ideas that align beautifully with your broader plan.

The TIPI framework
TIPI stands for Topics, Information Needs, Page Types, and Information Architecture. This is an advanced content framework but one that helps a lot in B2B and other complex customer journeys. It adds structure and showcases how your content connects with each journey stage, depending on the customer’s understanding and intent.

Do Popups Still Work in 2024? Here’s What The Data Tell Us (Original Research)
The question whether or not popups actually work isn’t on my mind anymore. The data is clear. Now the question is what types of popups perform better. Sleeknote summarizes the data of their own customers to bring us some insights. As always, take this as a suggestion, not gospel. There are tactics that could hurt your image in the eyes of customers, even if they bring results.

How to Leverage Topic Pillars to Build a Targeted Content Framework
I’m pretty sure most content marketers already know what content pillars are. But this article provides useful ways to make content pillars a key part of marketing strategy. Mapping them to the customer journey and incorporating them into your goals will make content pillars not just a handy SEO play, but a long-term strategic one.


👀 Interesting stuff to click on

I hope these put a smile on your face!


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